Frequently Asked Questions
Everything you need to know about shopping with Freddy
How do I determine my correct size at Freddy?
We provide a comprehensive size guide on every product page. Since our fashion pieces are designed for a tailored fit, we recommend measuring yourself and comparing it to our size chart before placing an order.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new outfit sooner.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Klarna.
Do you ship internationally?
Yes, Freddy ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How should I care for my Freddy garments?
To maintain the quality and longevity of our fabrics, we recommend following the specific care instructions on the inner garment label. Generally, machine washing cold and hanging to dry is best for most of our collections.